More than 200 Facebook content moderators signed an open letter, explaining how they would possibly get the company’s most brutal role and requesting a shift in their work culture. Given the alarming worry regarding the coronavirus pandemic, Facebook allegedly pressured them to operate back in the workplace.
The workers employed as content administrators felt that the social media giant is ‘unnecessarily sacrificing lives’ to increase its profit. During the pandemic, Mark Zuckerberg, the software business leader, almost increased his fortune, racking up a record of $100 billion.
“The pandemic has been good for Facebook. More than 3 billion people have now joined Facebook services, creating more demand for our work than ever,” the letter reads.
Moderating content has become one of Facebook’s most significant cornerstones. Besides the ‘psychologically hazardous climate,’ with slim-to-none additional funding, content administrators had increasing goals during the pandemic.
By placing their workers’ wellbeing as a concern and continuing to work from home, the letter requires Facebook to assume further accountability for their acts. Facebook could at least give a hazard pay system of 1.5 times the normal salary even though moderators are to lose their life. As well as offering educational and mental services, stopping outsourcing is indeed one of the requests.
However, social media giant Facebook refuted the accusations.
A Facebook spokesperson told BBC that a private and internal discussion had been conducted on the issue.
“While we believe in having an open internal dialogue, these discussions need to be honest.”
The company allowed its employees to work from home from last August until 2021, Facebook reported. The social networking giant, though, relies on individual vendors to support them delete material that violates Facebook’s community expectations. Child pornography, self-harm, malware, and viral misinformation are also listed.
Not the first time, eh?
This is not the first occasion that Facebook has seen an internal issue regarding its moderators.
Former moderator Selena Scola sued her bosses over her inability to have a secure environment in 2018, following nine months of routinely moderating photographs and videos of abuse, murder and suicide. Scola was subsequently accompanied by her classmates, who were bearing the same responsibility.
The class-action litigation by the moderators incurred a $52m loss on Facebook. For moderators who formed extreme PTSD on the job, Facebook charged a huge lump of cash.
The case includes staff from California, Arizona, Texas, and Florida who have served since 2015. A minimum of $1,000 was set to be charged, with extra funds if it is established that PTSD or some type of mental disorder has been formed at work. A moderator could get a $6,000 settlement in certain extreme situations.