Google has recently apologized to Matrix-based chat app, Element. This was after the Play Store suddenly suspended the app from the platform, without notifying the developer of the app.
The Element app has now returned to its original place on Play Store. However, the end result was not taken lightly by its users.
Google suspends Element
On the same day, they found that the play store suspended Element app from the platform. No one from the company knew about the said suspension.
To solve the issue, Element team contacted Google for a clarification.
It was quoted that Google found ‘an abusive content somewhere on Matrix.’ Google even suggested that Element must “make the necessary changes to app” and “upload a new app using a new package name and a new app name”.
Though the ‘abusive content’ was not explained further by Element nor Google, the company have explained that they must not be responsible on the said content since they do not control the content, coming from Matrix.
Google reverts its suspension decision
Only a day apart, Google Play Store has finally reverted its decision on the suspension.
“We’ve explained how Element and Matrix works, established a channel for communication over any future moderation concerns, and expect the app to be restored shortly,” Element CEO Matthew Hodgson wrote in a blog post published Saturday.
The update tells that Google VP (though unnamed) apologized to Element for the said rash decision of suspension.
Google clarified the issue and said that the problem occurred due to a ‘bad communication’ between the tech giant and the Element app.
As of now, the app is back from the Play Store. However users of the app have already voiced out their problems with Google’s unannounced suspension.
A lot of users of the app—including businesses, professionals, etc—use the app for meetings and such. Therefore, the sudden suspension did have an effect on the app services.
What is Element app?
Element, a Matrix-based end-to-end encryption messaging app, was released in 2016 with a different name called Vector, then changed to Riot.
Last year alone, developers have changed its name back to Element.
This app claims to be one of the safest alternative messaging apps that can be used for messaging or video calls, with large group of people.
This is the reason why a lot of people preferred Element to use for meetings, compared to Zoom, Skype, and such.