Say you need to fix someone else’s computer or laptop but you’re not physically there. How would you do it? Here’s the trick.
Amid the pandemic, millions of people are forced to stay indoors and avoid other people. Social distancing, and work-from-home status quo was implemented. Therefore, the need for computer or laptops spikes numbers. Here comes the scenario: what if you need someone to fix your device? How will they fix it if they’re not physically there? Here’s how to mirror-fix your computer, or someone else’s device.
How to fix computer through share-screen?
If you’re having issues on finding technicians to repair your computer, but you badly need it. Here’s the trick to make it happen without your technician physically getting inside your home. Contact your tech support consultant and ask them to setup a remote troubleshooting session for you.
Probably, the best option for your tech team to setup the session is through Chrome Remote Desktop. You would only need to download it and use it on both computer or smartphone. The tech team will require you to open the platform and send them a Remote Desktop link, in order for them to have access. Once they’re in, you must click ‘Share my Screen.’
For the owner’s side, the person needs to click the ‘Generate code’ inside the Chrome software. This will show them the 12-digit number that the fixer needs to plug into the same system of Chrome Remote Desktop.
Then, click ‘Share my screen’ and then type the code in next to Connect to another computer. The owner only have up to five minutes to share the code between the two parties. He or you can choose whatever options such as call or text for the code to notify. You can also use Android or iOS, in case you’re not in front of your computer, though obviously the output might be harder to be successful since the screen is too small for you to see which is wrong on the device.
What happens once you’re connected?
Once the owner accepts the approval for the mirror-fix, you’re now good for fixing. This means, you are now in control of all the things happening on the affected device, similar to you facing in-front of the computer just like you’re in there.
The owner will see a notification on his screen saying, “Your desktop is being shared.” Once you’re done fixing and troubleshooting the device, the owner can just click the ‘Stop Sharing’ on the bottom of the screen anytime the process is done.
Other alternatives you can do
If you’re not comfortable or cannot access Chrome Remote Desktop software, the other alternative software you can use is TeamViewer. Just like the former app, TeamViewer is also free to download and easy to use. Though, both parties need to make sure they’re using TeamViewer platform.
Another option you can do is to click the ‘Access my computer’ on the Chrome Remote Desktop. This can only be an option in case no one at home will confirm the connection for both devices.