A new Microsoft Outlook bug is preventing some users to create and view an email. Here are some fixes you can try. Is this issue a serious one?
One of Microsoft’s online services is currently suffering from a new bug that prevents users to create an email. Aside from this, the new system issue also prevents Outlook fans to view any email sent to them.
On May 11, Microsoft decided to release an update for its Outlook. It was supposed to bring some new enhancements to the online tool to improve the user experience. However, analysts and critics confirmed that this new update for the desktop client has introduced several bugs, including the one that prevents email viewing and creation.
This new bug was found in the newly released Microsoft Outlook version 2104 build 13929.20372. Outlook users discovered the issue after installing the update and. They said that they noticed that their Outlook can no longer properly view emails and create new ones.
Affected Microsoft users added that when they are attempting to view an email, they only see a small portion or a single line of the email message instead of the entire text message body. On the other hand, they also complained that when they are creating a new email message, whenever they press the Enter button, all the previously written content will be removed.
They said that this bug makes their Microsoft Outlook experience even more frustrating. Because Outlook fans are currently outrage by the new bug, the giant tech firm said that it was able to identify the root cause of the problem.
Microsoft confirmed this information via an incident status message in the company’s 360 Admin Center titled “EX255650.” The tech giant firm said that they already “identified the underlying cause of impact and are applying a fix. This fix will reach all affected users incrementally over the course of the next four to five hours.”
Microsoft added that “once users receive the fix, they will need to restart their email client to apply the fix. In some circumstances, users may need to restart their client a second time for the changes to take effect. We expect to complete this process and restore service for all affected users by May 12, 2021, at 3:00 AM UTC.”
Aside from this, the software giant said that it highly advises affected users to do this so that the company could leverage the workarounds described above in the more info section of the post. The company said that affected users should follow this instruction while they are completing the process to completely fix the new system issue.
How to fix the new Outlook bug?
As of the moment, users can use various methods to fix their Outlook’s new software bug. Here are some of them that you should know.
Method 1: Installing the previous Office April 2021 version
- Open a command prompt by clicking on the Start Menu and typing CMD. When the ‘Command Prompt’ result appears, click on it.
- In the command prompt type cd “C:\Program Files\Common Files\microsoft shared\ClickToRun” and press enter.
- You will now be in the ClickToRun folder. Type officec2rclient.exe /update user updatetoversion=16.0.13901.20462 and press enter.
- Microsoft Office will now download the specified version of Microsoft Office and roll it back to that previous version. Please be patient as this may take a few minutes or longer, depending on your computer and Internet connection speed.
- When the updates are finished installing, you will be shown a screen stating ‘Updates were installed.’ You can press the Close button on this screen.
- Outlook will now be rolled back to the previous version, and you should be able to start the software again.
- You can now close the Command Prompt by clicking on the X button.
Method 2: Using Outlook in Safe Mode
- Press and hold the Ctrl key on your keyboard and then launch Microsoft Outlook. Outlook will proceed to start and then ask if you are sure you wish to start in safe mode.
- You should now press the Yes button and Outlook will start in Safe Mode with add-ins disabled.
- Once Outlook starts, you can confirm you are in Safe Mode, as the title of the Outlook window will state “Microsoft Outlook (Safe Mode)”, as shown below.
- When done using Outlook, you can simply close the program.