Facebook has recently added new tools to empower group admins in their use of Facebook groups. These new tools will allow group admins to slow down on toxic conversations and unnecessary comments flooding their community.
Social media pages like Facebook are now becoming a strong and powerful tool to build and unite communities online. It can be based on something as simple as similar liking of a TV show, a same primary school you went to or even with issues like advocacy against child abuse. It is greatly connecting people from different parts of the world with different purposes. And as always, these benefits gained from creating a Facebook group are sometimes mixed with toxicity and disrespectful behavior. But this social media giant continuously finds ways to make the platform as safe as possible.
With more than 70 million active admins and moderators as of today, it is important to hear them out. Also, to understand their experiences and feedback is a way for the company to build a better platform. Consequently, this company holds Facebook Communities Summit since 2017 to convene with group admins and share new features added in the platform.
And this year, Facebook added the Admin Home. It is described in a Facebook blog post as “a simpler, more intuitive destination for all admin tools, settings and features that admins can tailor to their needs”. This new addition to the group’s interface allows functions to be more accessible and easier to use. Here, admins will find it easier to know what posts, comments, and which members need checking. Additionally, it provides a much clearer layout to see what tools can be used. Lastly, admins can access more features to be added in the future.
New Tools To Avoid Toxic Conversations
Facebook makes sure to prioritize safety inside each community and they rely on the admins to maintain that. This is by implementing rules and making sure to always promote healthy conversations. With this, the company is providing more assistance to group admins with the use of comment moderation to Admin Assist. A tool which will allow admin to set certain standards that members must abide.
Using this tool, the group admins have the ability to restrict people from participating to certain conversation because of certain standards like how long they are a member of a certain group. Moreover, posts and comments with specific links for promotional purposes may then be lessened. Admins may provide feedback to the members who have such posts to allow them to edit and resubmit for review.
Lastly, admins may modify their criteria to meet the needs of the group, and to maintain health and positive discussions. This is also to avoid spam posts/comments and resolve conflicts within the community.
Aside from that, the company is also looking into Conflict Alerts. This will alert group admins when unhealthy discussion exists inside the community, to resolve it as soon as needed. They can also “slow down” conversations now by limiting a member’s ability to post or comment temporarily.
Other updates and tools are also added by Facebook. Among those include member summary features showing admins a more concise summary of each member’s activity in the group, including how many times they broke specific group rules. Also, to remind members of certain decorum, they can now tag group rules in certain posts and comments.
These newest tools are added to the recently updated tools based on the feedback given by the group admins. Features include pinned comments, admin announcement notifications, and others.