The exercise equipment company has decided to monetize one of its most beloved free features, meaning Peloton Tread+ users now have to pay if they want to “Just Run”.
Gone are the days where, thanks to the once priceless “Just Run” feature, owners of the Peloton Tread+ could freely jump on up their treadmill and immediately begin their running workout. To many users’ dismay, access to Just Run is now only a privilege for those who pay for a premium Peloton All Access subscription–which isn’t exactly the cheapest monthly expense.
According to TechRader, this news came as a shock to a number of Peloton Tread+ treadmill owners. Among these people was Brianna Wu, a game developer, who suddenly discovered that the feature was no longer available on her machine, technically rendering the overall product useless unless she opted to start paying a monthly $39 / £39 for the brand’s All Access subscription.
To ease the rather unpleasant surprise it brought onto many of its customers, Peloton currently has a free three-month subscription trial to All Access for all Tread+ owners to avail of, and claims that it is working on reactivating Just Run for its unsubscribed users in the near future.
Peloton’s Tread+ was sold only in the United States, and owners who are interested in either having their fees waived or claiming the offered three-month subscription may get in touch with the brand’s support hotline (866-678-9129) for assistance.
Nevertheless, it looks like plenty of Tread+ owners have expressed on Twitter that they wish Peloton would have given a heads up instead of allowing this inconvenient confusion to unfold the way it did.
What’s new with Tread+?
Apparently, the reason behind this sudden change has to do with a new Peloton Tread+ software update that will be requiring users to type a passcode in before their treadmill belt can begin operating. Tread Lock, as the new addition to the product has been named, is meant to be a safety measure that Peloton developed over the last few months.
Fairly recently, Peloton itself issued a recall of its treadmills due to a number of reports concerning fatal accidents; some owners sustained injuries by their product’s screen falling off at the time of usage, and one tragedy resulted in the death of a child who was dragged underneath a Tread+.
The unfortunate events prompted Peloton to refund all owners of its treadmills, in addition to providing further options for users who decided not to give up their machine. For example, Tread+ users may call for an engineer visit if they find their treadmill’s touchscreen in need of repairs, or tighter fastening for better security. Furthermore, they may request assistance with moving the weighty device into a different room of their home that is less accessible to vulnerable members of the household, such as children and pets.
In conclusion, the company is making progress on a mechanical safety update for the Peloton Tread+, the details of which are yet to be revealed.
It’s a lot easier to enjoy maintaining your fitness when it doesn’t cost you a fortune, or your safety. However, with today’s ever-advancing exercise equipment, those two factors are bound to go through ups and downs that a number of consumers will just as inevitably witness. For tried and tested health-related devices, up your workout convenience with a Fitbit Charge 4 or a Garmin Forerunner 745.