For many users, Snapchat will not open, instead crashing each time. This isn’t the first time the app has encountered this issue.
Snapchat is a popular social media platform. While it is not as ancient as Facebook and Twitter, it is significantly younger than TikTok. It’s conceivable that this in-between age has kept Snapchat in the mix since it’s an app that appeals to both younger and somewhat older users, as well as Android and iOS users in about equal amounts. Snapchat, like other apps, has its share of issues, regardless of its age.
Snapchat is the most recent service to experience a widespread outage, with more than 100,000 users reporting problems on the website Downdetector, unable to login and share or create anything on the network.
On July 28, Snapchat acknowledged that “we’re aware of an issue with the newest version of Snapchat accessible in the App Store,” and promised that a patch will be released soon. The outage appears to be centered in the US.
More users’ phones will be affected. Even after Snapchat issued an official patch, reports have mainly trickled out, but some users appear to be having some concerning difficulties.
If you’re still having problems, Snapchat suggests “manually updating to version 188.8.131.52” to see if it helps.
While the bulk of users appear to be beyond the problem, a tiny number of users are still experiencing difficulties, such as being unable to access the app or discovering that Snapchat has forgotten their account altogether.
Several users have responded to Snapchat’s Twitter tweet with gifs depicting their ongoing difficulties, with the app shutting as soon as it is accessed.
Others have reported receiving an error message while attempting to login, with the app stating “Oops! We could not find matching credentials.” As a result of the new update’s chaos, some users are concerned that their accounts have been lost or deleted. Others see a message that simply says, “Please check your connection.”
We expect these lingering issues to be resolved in the near future as well – Snapchat will obviously be eager to resolve the issue and ensure regular users are in the app, increasing their usage metrics, and it’s much more likely to be an in-app issue accessing the correct details than accounts being mysteriously wiped from Snapchat’s servers.
The company has also acknowledged “a technical issue impacting some Snapchatters.” Meanwhile, if you’re still having issues, TikTok should be back up and running after similar disruptions earlier this month.
In fact, it’s possible that an upgrade created the issue in the first place. Snapchat, for example, verified that the latest patch update, version 184.108.40.206, was released on June 28. Since then, the app has gotten a series of minor upgrades, with the most recent iOS update, version 220.127.116.11, arriving today, June 29.
After five hours, Snap announced that the problem had been resolved. If problems persist, Snapchat support encourages users to manually update the app on the App Store.
The outage came after a severe issue in June that caused a version of the iOS Snapchat app to break on startup. That flaw was later addressed in a subsequent version.