An official from Dell stated that a “early batch” of laptops with OLED panels from the Dell XPS 13 Plus may become loose due to issues with the third-party adhesive they have used.
One of the most well-known thin-and-light laptops, the Dell XPS 13, was updated this year to become the Dell XPS 13 Plus. Although the XPS 13 didn’t necessary require a nicer model, additional features like a capacitive touch function row and capability for a higher wattage CPU provided Dell enough excuse to create a second SKU with the “Plus” label. Ironically, though, early models of one of the XPS 13 Plus’s highest configurations have a fault that’s unexpected for a laptop with its history.
The representative claimed that “only a small number of displays will detach” from affected batch of laptops. Although Dell declined to disclose the precise number of affected laptops, it appears that they include the initial batch of XPS 13 Plus laptops distributed to reviewers and early buyers. According to the Dell representative, once the glue problem was identified, Dell adjusted its production procedure, so other devices shouldn’t be impacted. According to Dell, devices with LCD-LED panels are unaffected.
According to a Dell spokeswoman, the company is personally contacting customers who may be affected who purchased an OLED Dell XPS 13 Plus from Dell’s website. Dell stated that it will also get in touch with people who bought a Dell XPS 13 Plus from a store and registered the computer with Dell.
“If a customer has not registered their system, the first time they contact Dell technical support, the unique service tag associated with their computer will identify to Dell technical support that the system should be repaired or replaced. For customers who believe their computer is affected or if you have any questions, please contact Dell customer suppor
Statement from a dell representative
In order to replace the devices it sold to them, Dell said it is also collaborating with retail partners. A media source points out that at least one customer has asserted via Reddit that their order was previously recalled before it was delivered.
An shocking video of the XPS 13 Plus blatantly tearing off its screen in the midst of a Best Buy can be found by searching the internet. Similar complaints of the screen failing or becoming almost useless or touch input not working can be found on Reddit and other websites. The XPS 13 Plus in the US comes with a one-year guarantee, as is customary for Dell laptops.
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